Official Documents

Privacy Policy padubet — Our Commitment to Protecting Malaysian Players' Personal Data

Padubet takes every player's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information in accordance with the Malaysia Personal Data Protection Act 2010.

Updated: January 2026

Six Core Privacy Pillars That Define Preferences padubet

We believe trust begins with transparency. Here is how padubet keeps your personal data safe at all times.

256-Bit SSL Encryption

All data transmitted between your device and padubet servers is protected with industry-standard 256-bit SSL encryption, ensuring no third party can intercept your information.

PDPA 2010 Compliance

Padubet fully complies with the Malaysia Personal Data Protection Act 2010. We only collect necessary data and never sell it to any third party.

Secure Data Storage

Your personal data is stored on servers protected by multiple layers of physical and digital security, including firewalls, access controls, and real-time monitoring.

No Sharing Without Consent

Your personal information will not be shared, sold, or transferred to any third party without your explicit consent, except where required by law.

Right to Access and Correction

You have the right to access, amend, or request deletion of your personal data at any time through the padubet support team, available 24/7.

Full Notification Controls

You have full control over your communication preferences. Choose the types of notifications you wish to receive and unsubscribe at any time without any hassle.

Important Notice: This Privacy Policy forms part of your agreement with padubet. By using our platform, you acknowledge that you have read and understood how we handle your personal data as described herein.

1

Privacy Policy Introduction and Scope

Padubet ("we", "our platform") takes the privacy of every individual using our services very seriously. This Privacy Policy explains in detail how we collect, process, use, store, and protect your personal information when you access or use the padubet online casino and sports betting platform.

This policy applies to all users of the padubet platform, including website visitors, registered members, and any individual who interacts with our services via our website, mobile app, or official communication channels. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards relevant to our gaming licence.

Data Controller: padubet acts as the data controller for all personal information collected through our platform. You may contact our data protection officer via the support email for any privacy-related inquiries.

2

Types of Personal Data We Collect

We only collect information that is strictly necessary to provide a safe, seamless service that complies with our international licensing requirements. The categories of data we collect are as follows:

Data Category Example Information Requirements
Identity Data Full name, date of birth, identification card number Mandatory
Contact Data Email address, phone number, residential address Mandatory
Financial Data Bank account number, transaction records, deposit history Mandatory
Technical Data IP address, device type, web browser, activity logs Automatic
Game Data Wagering history, wins, promotion records Automatic
Communication Data Support chat records, emails, feedback Situation

All data collection is carried out transparently and you will be informed of the purpose at the time the information is requested. We never collect data beyond what is required for platform operations.

3

Purpose of Data Collection and Processing

Padubet uses your personal data solely for lawful and clearly stated purposes. We will not process your data for any other purpose without first obtaining your consent. The primary purposes for which your data is used are as follows:

  • Identity Verification (KYC): Verifying your identity to meet international licensing requirements and to prevent fraud and money laundering.
  • Account Management: Enabling you to register, login, manage your profile, and securely access all platform features.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payments efficiently and securely through Malaysia's local payment methods.
  • Customer Support: Providing technical support and resolving any inquiries or complaints you submit to our team.
  • Platform Security: Identifying and preventing fraudulent activity, misuse, or security threats against the platform and other players.
  • Legal Compliance: Meeting the legal obligations, regulations, and licensing requirements applicable to padubet's operations.
  • Marketing Communications: Sending information about relevant promotions, bonuses, and exclusive offers — only to players who have given their consent.

Legal Basis: Every data processing activity we carry out has a valid legal basis under PDPA 2010, whether based on your consent, contractual necessity, legal obligation, or our legitimate interests as a licensed platform operator.

4

Sharing Information with Third Parties

Padubet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in the course of operating the platform legitimately, we may need to share certain information with selected parties as follows:

  • Payment Providers: Information required to process your deposit and withdrawal transactions via DuitNow, FPX, Touch 'n Go, and our licensed payment partners.
  • Technical Service Providers: Companies that provide the technical infrastructure, cloud services, and cybersecurity solutions that enable our platform to operate securely.
  • Game Providers: Minimum information required by third-party game providers to deliver a smooth gaming experience.
  • Legal Authority: When required by law, court order, or direction from a legitimate regulatory authority.
  • Anti-Fraud Body: Information required to investigate or report fraudulent activity to the relevant authorities.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for specified purposes. We regularly monitor their compliance.

Our Guarantee: padubet will never sell your personal data to advertisers, data brokers, or any commercial party unrelated to the operation of our platform.

5

Data Security Measures

We continuously invest in the latest security technologies and procedures to ensure your personal data remains protected at all times. padubet's security infrastructure comprises multiple integrated layers of protection:

  • Data Encryption in Transit: All communication between your device and our servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
  • Static Data Encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using AES-256 algorithms.
  • Strict Access Controls: Only authorised personnel who have undergone background checks may access players' personal data, and every access is automatically logged.
  • Real-Time Threat Monitoring: Our threat detection system operates 24 hours a day, 7 days a week to identify and respond to any suspicious activity.
  • Regular Security Audits: Our platform undergoes regular penetration testing and independent security audits to identify and address any vulnerabilities.

In the Event of a Data Breach: In the event of a data breach affecting your information, padubet will notify you within 72 hours of becoming aware of the incident, in line with international best practices.

6

Cookies and Tracking Technologies

Padubet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use the platform.

The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us improve the user experience. All data is anonymised.
  • Functional Cookies: Remembering your preferences such as language, location, and display settings to provide a more personalised experience.
  • Analytics Cookies: Helps us understand overall usage patterns for the continuous improvement of the padubet platform.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

7

Personal Data Retention Period

Padubet retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our data retention policy is based on operational needs and applicable legal compliance requirements.

  • Active Account Data: Retained for the duration your account remains active and used to provide ongoing services.
  • Financial Transaction Data: Retained for a minimum of 7 years from the transaction date in line with Malaysia's financial legal requirements.
  • KYC and Identity Verification Data: Retained for 5 years after account closure to meet anti-money laundering requirements.
  • Communication Logs: Support chat records and emails are retained for 2 years for dispute resolution purposes.
  • Technical Data: Technical logs and server data are retained for 90 days before being automatically deleted.

When the retention period expires, your data will be securely deleted or anonymised in accordance with recognised industry standard procedures. You may request early deletion by contacting our team, subject to any legal requirements still in force.

8

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 and our own policies, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete data in our records.

Right to Erasure

You may request deletion of your personal data, subject to our legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Restriction

You may request restriction of your data processing under certain circumstances provided by law.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another provider.

How to Submit a Request: To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within 14 business days. Identity verification may be required before the request is processed.

9

Children's Data Protection

The padubet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18. All account registrations require age verification through a rigorous KYC process.

If we discover that we have inadvertently collected personal data of someone under the age of 18, we will take immediate action to delete that information and close the relevant account. Parents or guardians who suspect that an underage family member has registered on our platform are advised to contact us immediately.

10

Amendments to the Privacy Policy

Padubet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies used. Any significant changes will be communicated to you via your registered email or a prominent notice on our platform.

The "Updated" date shown at the top of this document indicates when the latest version of this Privacy Policy took effect. We encourage you to review this page periodically to stay informed about how we handle your data. Continued use of the padubet platform after any amendments take effect constitutes your acceptance of the revised policy.

11

Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The padubet data protection team is always ready to assist you.

  • Support Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform
  • Response Time: All privacy-related enquiries will be responded to within 3 to 5 business days

We are committed to handling every inquiry and complaint you raise with the utmost seriousness and professionalism. Your trust is our most valuable asset, and we will always strive to ensure your privacy is protected at every stage of your experience on the padubet platform.

Complaints to Authorities: If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority in your country.

Your Data is Safe. Your Wins Are Yours Guaranteed.

Play with peace of mind at padubet — we take your privacy seriously. Register now and enjoy a safe, fair, and exciting online casino experience alongside hundreds of thousands of Malaysian players.

18+ only • Data protected by 256-bit SSL • Compliant with PDPA 2010

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